FAQ

Do you have free shipping?

Yes! We provide free shipping to all orders over $40 :)
Use code "FREESHIP40" and your order will be shipped out by Standard Shipping (5 - 7 Days).  You won't be able to Ship by Expedited (2 Days) or Priority (1 Day) shipping if you use the code.

Do you have free returns?

Yes! We allow you to return any of our products for free. Just contact us at support@foxel.me and we will send you a free return shipping label.

What is your return policy?

You can return any product on our site for any reason with in 365 days of your purchase. We want you to be 100% happy!

What is the shipping time on my order?

If you order standard shipping, it should arrive in 5-7 days.

If you order expedited, it should arrive in 2-3 days. 

However, keep in mind that shipping services are usually backed up during the holidays. It may take a little longer.

Where are the knives made? 

Our knives are made in Yangjiang, China the knife capitol of the world. 99% of the world's knives are made in Yangjiang.

How quick will my order ship?

You order will ship within the same day and should arrive depending on what shipping method you choose.

What if I don't like my knives?

Then you are welcome to return them! Your satisfaction is our top priority. As long as it is within a year, you can return your knives.

What are the knives made out of?

Our knives are made from German 1.4116 steel. It is very durable, rust resistant, and easy to sharpen.

How many steak knives come in a set?

6 knives come in each of our steak knife sets.

Are your knives dishwasher safe?

No, it is very rare that any high quality knife will be dishwasher safe. The high heat and humidity of dishwashers degrades the edge of the steel and increases the chance of rusting.

How do I take care of my knives?

Wash your knives with warm soapy water and dry immediately after use.